by Jac La Tour

It’s been called the worst security hole the Internet has ever seen. And while it involves highly complex technical issues, the questions on most people’s minds are simple: Does it affect me and what should I do to protect myself?

Based on media reports, you are wise to wonder whether the Heartbleed Bug has compromised any of your personal or financial information. Many banks and businesses are rapidly evaluating their systems to see if their customers’ information is at risk.

Our Information Systems team reports that ECCU’s online banking system is secure and member information is safe. The technology that we have used for online banking since 2010 is not vulnerable to the Heartbleed bug, and we do not use the vulnerable software that it affects.                                                                           

ECCU members do, however, face an indirect risk if they log into other retail or email systems and use the same user ID and password that they use to access ECCU online banking. We strongly urge members who use the same user ID and password for all their online activity to change their password for ECCU online banking. To do so, simply log in to ECCU online and click the Manage Profile tab.

An additional step members should take is to vigilantly monitor their account activity. This can be easily done with the online banking account alerts feature. If you have not yet set up account alerts, log in to online banking and click Setup to get started.

Member security has always been of the highest importance at ECCU. Situations like this are always dynamic, so we will continue to monitor this situation and inform our members of any pertinent developments.

If you have any questions, contact Member Services at 800.634.3228 and select option 2. Internationally, call 714.671.5705. You can also email

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